Delivery Information

UK

UK Delivery is sent via Royal Mail’s special delivery service and costs £5.95 per order.

We aim to deliver all orders within 14 days but as our jewellery is individually made to order, sometimes it may take a bit longer to be delivered*. However if you do need the pieces by a certain date please contact us at info@bettybalaba.net to see if we can accommodate this.

Please be aware that a signature will be required on delivery of your order.

All payments must be received in full and authorised before your order will be dispatched.

International

International delivery will be sent via First Class Airsure Postage and costs £19.95. It is a fully insurable and trackable service, which is secure and reliable.

We aim to deliver all international orders within 2-3 weeks but as all our jewellery is individually made to order, sometimes it may take longer to be delivered*.

Please note that all bettybalaba.net pieces are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.

Tracking

When your parcel is posted you will receive an email from us with postage confirmation and the tracking number for your package. Please note, we cannot be held responsible for any third party involvement or weather conditions that result in a delivery delays. If you are concerned you have not received your parcel please contact us via email at info@bettybalaba.net or call us on +44 (0)7766711207 (Weekdays 8am – 8pm and Saturdays 10am – 3pm).

Packaging

Your jewellery will be sent to you in a box. Please rest assured that we always package our pieces as securely and safely as possible.

WE DO NOT DELIVER TO PO BOXES FOR SECURITY.

Late and Lost Deliveries

We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) – this is when the Royal Mail classes items as being lost.

International delivery – When items are sent to another country, your parcel is often handled by multiple postal services. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered – This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

bettybalaba.net cannot be held responsible for goods that are lost or delayed in transit.

*This is dependant on the complexity of the piece and demand when you order. You will be sent an estimated dispatch date with your order confirmation email.